{"code":"GOV","codeName":"Government Code","section":"53055","citation":"Gov. Code, § 53055","status":"in-force","lawOn":"2026-09-28","headings":[{"name":"TITLE 5. LOCAL AGENCIES [50001. - 57607.]","url":"https://blackletter.si/government-code/title-5"},{"name":"DIVISION 2. CITIES, COUNTIES, AND OTHER AGENCIES [53000. - 55821.]","url":"https://blackletter.si/government-code/title-5/division-2"},{"name":"PART 1. POWERS AND DUTIES COMMON TO CITIES, COUNTIES, AND OTHER AGENCIES [53000. - 54999.7.]","url":"https://blackletter.si/government-code/title-5/division-2/part-1"},{"name":"CHAPTER 1. General [53000. - 53170.]","url":"https://blackletter.si/government-code/title-5/division-2/part-1/chapter-1"},{"name":"ARTICLE 3.5. Cable Television and Video Provider Customer Service and Information Act [53054. - 53056.]","url":"https://blackletter.si/government-code/title-5/division-2/part-1/chapter-1/article-3.5"}],"history":"Added by Stats. 1992, Ch. 262, Sec. 1.   Effective January 1, 1993.","effective":"1993-01-01","html":"<p>Each cable television operator or video provider in the state shall establish customer service standards. These customer service standards shall include, but not be limited to, standards regarding the following:</p><p>(a) Installation, disconnection, service and repair obligations, employee identification and service call response time and scheduling.</p><p>(b) Customer telephone and office hours; procedures for billing, charges, refunds, and credits.</p><p>(c) Procedures for termination of service.</p><p>(d) Notice of the deletion of a programming service, the changing of channel assignments, or an increase in rates.</p><p>(e) Complaint procedures and procedures for bill dispute resolution.</p>","text":"Each cable television operator or video provider in the state shall establish customer service standards. These customer service standards shall include, but not be limited to, standards regarding the following: (a) Installation, disconnection, service and repair obligations, employee identification and service call response time and scheduling. (b) Customer telephone and office hours; procedures for billing, charges, refunds, and credits. (c) Procedures for termination of service. (d) Notice of the deletion of a programming service, the changing of channel assignments, or an increase in rates. (e) Complaint procedures and procedures for bill dispute resolution.","otherVersions":[],"url":"https://blackletter.si/government-code/cable-television-and-video-provider-customer-service-and-53055","source":"California Legislative Information bulk export (pubinfo)"}