{"code":"PUC","codeName":"Public Utilities Code","section":"10011.5","citation":"Pub. Util. Code, § 10011.5","status":"in-force","lawOn":"2026-09-28","headings":[{"name":"DIVISION 5. UTILITIES OWNED BY MUNICIPAL CORPORATIONS [10001. - 10303.]","url":"https://blackletter.si/public-utilities-code/division-5"},{"name":"CHAPTER 1. Acquisition, Operation, and Sale of Utilities [10001. - 10303.]","url":"https://blackletter.si/public-utilities-code/division-5/chapter-1"},{"name":"ARTICLE 1. Acquisition and Operation [10001. - 10014.]","url":"https://blackletter.si/public-utilities-code/division-5/chapter-1/article-1"}],"history":"Added by Stats. 1995, Ch. 614, Sec. 2.   Effective January 1, 1996.","effective":"1996-01-01","html":"<p>Whenever a business transaction of a public utility, as defined in Section <a href=\"/puc/10001\">10001</a>, furnishing electricity, gas, water service where the utility has 10,000 or more service connections, or telephone service is such that a personal appearance by a person is required by the utility and the person is unable to appear at the utility’s place of business during the utility’s usual business hours, then the utility shall provide a reasonable and convenient alternative to the person such as an appointment outside the utility’s usual business hours or allowing the person to conduct the transaction by telephone, mail, or both.</p>","text":"Whenever a business transaction of a public utility, as defined in Section 10001, furnishing electricity, gas, water service where the utility has 10,000 or more service connections, or telephone service is such that a personal appearance by a person is required by the utility and the person is unable to appear at the utility’s place of business during the utility’s usual business hours, then the utility shall provide a reasonable and convenient alternative to the person such as an appointment outside the utility’s usual business hours or allowing the person to conduct the transaction by telephone, mail, or both.","otherVersions":[],"url":"https://blackletter.si/public-utilities-code/acquisition-and-operation-10011-5","source":"California Legislative Information bulk export (pubinfo)"}