{"code":"PUC","codeName":"Public Utilities Code","section":"16480.5","citation":"Pub. Util. Code, § 16480.5","status":"in-force","lawOn":"2026-09-28","headings":[{"name":"DIVISION 7. PUBLIC UTILITY DISTRICT ACT [15501. - 18055.]","url":"https://blackletter.si/public-utilities-code/division-7"},{"name":"CHAPTER 4. Powers and Functions of Districts [16401. - 16682.]","url":"https://blackletter.si/public-utilities-code/division-7/chapter-4"},{"name":"ARTICLE 3. Utility Works and Services [16461. - 16489.]","url":"https://blackletter.si/public-utilities-code/division-7/chapter-4/article-3"}],"history":"Added by Stats. 1995, Ch. 614, Sec. 4.   Effective January 1, 1996.","effective":"1996-01-01","html":"<p>Whenever a business transaction of a public utility district furnishing electricity, gas, water service where the utility has 10,000 or more service connections, or telephone service is such that a personal appearance by a person is required by the district and the person is unable to appear at the district’s place of business during the district’s usual business hours, then the district shall provide a reasonable and convenient alternative to the person such as an appointment outside the district’s usual business hours or allowing the person to conduct the transaction by telephone, mail, or both.</p>","text":"Whenever a business transaction of a public utility district furnishing electricity, gas, water service where the utility has 10,000 or more service connections, or telephone service is such that a personal appearance by a person is required by the district and the person is unable to appear at the district’s place of business during the district’s usual business hours, then the district shall provide a reasonable and convenient alternative to the person such as an appointment outside the district’s usual business hours or allowing the person to conduct the transaction by telephone, mail, or both.","otherVersions":[],"url":"https://blackletter.si/public-utilities-code/utility-works-and-services-16480-5","source":"California Legislative Information bulk export (pubinfo)"}