{"code":"PUC","codeName":"Public Utilities Code","section":"766.5","citation":"Pub. Util. Code, § 766.5","status":"in-force","lawOn":"2026-09-28","headings":[{"name":"DIVISION 1. REGULATION OF PUBLIC UTILITIES [201. - 3299.100.]","url":"https://blackletter.si/public-utilities-code/division-1"},{"name":"PART 1. PUBLIC UTILITIES ACT [201. - 2120.]","url":"https://blackletter.si/public-utilities-code/division-1/part-1"},{"name":"CHAPTER 4. Regulation of Public Utilities [701. - 940.]","url":"https://blackletter.si/public-utilities-code/division-1/part-1/chapter-4"},{"name":"ARTICLE 3. Equipment, Practices, and Facilities [761. - 788.]","url":"https://blackletter.si/public-utilities-code/division-1/part-1/chapter-4/article-3"}],"history":"Added by Stats. 1984, Ch. 712, Sec. 1.","effective":null,"html":"<p>The commission shall investigate the practices of every telephone corporation in billing its subscribers for telephone calls, including, but not limited to, whether a corporation is unable to determine whether any telephone call was not completed and as a consequence may charge the subscriber for that uncompleted call. If the commission finds that any corporation does not have the capability of determining in every instance whether a call placed by a subscriber was completed, the commission shall require the corporation to furnish written notice, in a form and manner approved by the commission, to its subscribers of its billing practices, including, but not limited to, its practice of charging for calls placed but not completed.</p>","text":"The commission shall investigate the practices of every telephone corporation in billing its subscribers for telephone calls, including, but not limited to, whether a corporation is unable to determine whether any telephone call was not completed and as a consequence may charge the subscriber for that uncompleted call. If the commission finds that any corporation does not have the capability of determining in every instance whether a call placed by a subscriber was completed, the commission shall require the corporation to furnish written notice, in a form and manner approved by the commission, to its subscribers of its billing practices, including, but not limited to, its practice of charging for calls placed but not completed.","otherVersions":[],"url":"https://blackletter.si/public-utilities-code/equipment-practices-and-facilities-766-5","source":"California Legislative Information bulk export (pubinfo)"}