{"code":"WIC","codeName":"Welfare and Institutions Code","section":"14000.8","citation":"Welf. & Inst. Code, § 14000.8","status":"in-force","lawOn":"2026-09-28","headings":[{"name":"DIVISION 9. PUBLIC SOCIAL SERVICES [10000. - 18999.98.]","url":"https://blackletter.si/welfare-and-institutions-code/division-9"},{"name":"PART 3. AID AND MEDICAL ASSISTANCE [11000. - 15771.]","url":"https://blackletter.si/welfare-and-institutions-code/division-9/part-3"},{"name":"CHAPTER 7. Basic Health Care [14000. - 14199.97.]","url":"https://blackletter.si/welfare-and-institutions-code/division-9/part-3/chapter-7"},{"name":"ARTICLE 1. General Provisions [14000. - 14042.2.]","url":"https://blackletter.si/welfare-and-institutions-code/division-9/part-3/chapter-7/article-1"}],"history":"Added by Stats. 2024, Ch. 792, Sec. 1.   (SB 1289)   Effective January 1, 2025.","effective":"2025-01-01","html":"<p>(a) (1) Commencing on January 1, 2026, and each month thereafter, a county with a call center for Medi-Cal applicants or beneficiaries applying for, renewing, or requesting help in obtaining or maintaining Medi-Cal coverage shall collect and submit to the department call-center data metrics, including, but not limited to, total call volume, average call wait times by language, and the average call abandonment rate.</p><p>(2) The department shall prepare a report, excluding any personally identifiable information, on call-center data as described in paragraph (1). The department shall post the report on the department’s internet website on a quarterly basis no later than 45 calendar days after the conclusion of each quarter. The initial report on call-center data described in paragraph (1) shall be due on May 15, 2026.</p><p>(b) Notwithstanding Chapter 3.5 (commencing with Section <a href=\"/wic/11340\">11340</a>) of Part 1 of Division 3 of Title 2 of the Government Code, the department shall implement this section, without taking any regulatory action, by means of an all-county letter or similar instruction. Thereafter, the department shall adopt regulations in accordance with Chapter 3.5 (commencing with Section <a href=\"/wic/11340\">11340</a>) of Part 1 of Division 3 of Title 2 of the Government Code.</p>","text":"(a) (1) Commencing on January 1, 2026, and each month thereafter, a county with a call center for Medi-Cal applicants or beneficiaries applying for, renewing, or requesting help in obtaining or maintaining Medi-Cal coverage shall collect and submit to the department call-center data metrics, including, but not limited to, total call volume, average call wait times by language, and the average call abandonment rate. (2) The department shall prepare a report, excluding any personally identifiable information, on call-center data as described in paragraph (1). The department shall post the report on the department’s internet website on a quarterly basis no later than 45 calendar days after the conclusion of each quarter. The initial report on call-center data described in paragraph (1) shall be due on May 15, 2026. (b) Notwithstanding Chapter 3.5 (commencing with Section 11340) of Part 1 of Division 3 of Title 2 of the Government Code, the department shall implement this section, without taking any regulatory action, by means of an all-county letter or similar instruction. Thereafter, the department shall adopt regulations in accordance with Chapter 3.5 (commencing with Section 11340) of Part 1 of Division 3 of Title 2 of the Government Code.","otherVersions":[],"url":"https://blackletter.si/welfare-and-institutions-code/general-provisions-14000-8","source":"California Legislative Information bulk export (pubinfo)"}