ARTICLE 3.5. Cable Television and Video Provider Customer Service and Information Act

Article 3.5 added by Stats. 1992, Ch. 262, Sec. 1.

§§ 53054–53056 · 8 sections

• § 53054 This act shall be known and may be cited as the Cable Television and Video Provider Customer Service and Information Act.
• § 53054.1 The Legislature finds and declares all of the following: (a) In an unregulated environment, customers of cable and video providers should get their money’s…
• § 53054.2 As used in this article: (a) “Cable television operator” means the person or entity providing cable television services through the cable television system.…
• § 53055 Each cable television operator or video provider in the state shall establish customer service standards. These customer service standards shall include, but…
• § 53055.1 (a) Each cable television operator or video provider shall annually distribute to employees, to each customer, and to the city, county, or city and county in…
• § 53055.2 After the customer service standards established pursuant to Section 53055 have been in effect for one year, each cable television operator and video provider…
• § 53055.3 No provision of this article shall be construed to preempt the prerogative of a city, county, or city and county to enforce customer protection standards that…
• § 53056 (a) The legislative body of the city, county, or city and county in which the cable television operator or video provider furnishes service to customers may,…