ARTICLE 12. Consumer Protection
Article 12 added by Stats. 1996, Ch. 854, Sec. 10.
§§ 394–396.5 · 15 sections
- § 394 (a) As used in this section, “electric service provider” means an entity that offers electrical service to customers within the service territory of an…
- § 394.1 (a) The registration shall be deemed approved and a registration number issued no later than 45 days after the required information has been submitted, unless…
- § 394.2 (a) The commission shall accept, compile, and attempt to informally resolve consumer complaints regarding electric service providers. Where the commission…
- § 394.25 (a) The commission may enforce the provisions of Sections 2102, 2103, 2104, 2105, 2107, 2108, and 2114 against electric service providers as if those electric…
- § 394.27 When a customer files a claim with an electrical corporation for damages to property resulting from the curtailment of electric service due to the failure of…
- § 394.3 To carry out essential elements of a sustainable and effective consumer protection program in connection with electric service providers offering electrical…
- § 394.4 Rules that implement the following minimum standards shall be adopted by the commission for electric service providers offering electrical services to…
- § 394.5 (a) Except for an electrical corporation as defined in Section 218, or a local publicly owned electric utility offering electrical service to residential and…
- § 394.6 For purposes of this article, service territory of a local publicly owned electric utility means within the boundaries of its service territory as it existed…
- § 394.7 (a) The commission shall maintain a list of residential and small commercial customers who do not wish to be solicited by telephone, by an electric…
- § 394.8 Notwithstanding any other provision of this article, requirements placed on an electric service provider shall not apply to electrical services provided by a…
- § 394.9 Unclaimed refunds ordered by the commission, and any accrued interest, may be used by the commission to fund additional consumer protection efforts.
- § 395 (a) In addition to any other right to revoke an offer, residential and small commercial customers of electrical service, as defined in subdivision (h) of…
- § 396 (a) A consumer damaged by a violation of this article by an electric service provider is entitled to recover all of the following: (1) Actual damages. (2) The…
- § 396.5 The governing body of a community choice aggregator shall adopt a policy that expressly prohibits the dissemination by the community choice aggregator of any…