ARTICLE 3. Investigation and Resolution of Complaints

Article 3 added by Stats. 1996, Ch. 1097, Sec. 13.

§§ 9720.5–9726.1 · 8 sections

• § 9720.5 The office shall give priority to investigations and complaint resolutions in 24-hour long-term care facilities.
• § 9721 (a) The office may refer any complaint to any appropriate state or local government agency. The following state licensing authorities shall give priority to…
• § 9722 (a) Representatives of the office shall have the right to enter long-term care facilities and to unescorted, unhindered movement within them for the purposes…
• § 9723 The State Ombudsman shall have access to any record of a state or local government agency that is necessary to carry out his or her responsibilities under this…
• § 9724 Notwithstanding Part 2.6 (commencing with Section 56) of Division 1 of the Civil Code, in order for the office to carry out its responsibilities under this…
• § 9725 All records and files of the office relating to any complaint or investigation made pursuant to this chapter and the identities of complainants, witnesses,…
• § 9726 (a) The office shall establish a toll-free telephone hotline to receive telephone calls concerning any crises discovered by any person in a long-term care…
• § 9726.1 (a) The office and approved organizations may do any of the following: (1) Advise the public of any inspection report, statements of deficiency, and plans of…