BlackletterCalifornia law

DIVISION 8.5. MELLO-GRANLUND OLDER CALIFORNIANS ACT [9000. - 9861.]

Division 8.5 repealed and added by Stats. 1996, Ch. 1097, Sec. 13.

§§ 9000–9861 · 194 sections

  1. CHAPTER 1. General Provisions §§ 9000–9023 · 26 sections
    • § 9000 This division shall be known, and may be cited, as the Mello-Granlund Older Californians Act, that reflects the policy mandates and directives of the Older…
    • § 9001 The Legislature hereby finds and recognizes all of the following: (a) Older adults constitute a fundamental resource of the state that previously has been…
    • § 9002 The Legislature finds and declares all of the following: (a) Programs shall be initiated, promoted, and developed through all of the following: (1) Volunteers…
    • § 9002.5 The deliverables identified in Section 9002 shall be informed by data from validated sources, which may include, but shall not be limited to, the following:…
    • § 9003 (a) If any section of this code relating to aging cannot be given effect without causing this state’s plan to be out of conformity with federal requirements,…
    • § 9004 Unless the context otherwise indicates, the definitions of the terms set forth in this chapter apply for purposes of this division.
    • § 9004.5 “Adult day health care” means an organized day program of therapeutic, social, and health activities and services provided pursuant to this division to elderly…
    • § 9005 “Advisory council” means a specific representative body of laypersons and service providers that represent the interests of older individuals within the…
    • § 9006 “Area agency on aging” means a private nonprofit or public agency designated by the department that works for the interests of older Californians within a…
    • § 9007 “Care or case management services” means: (a) Client assessment, in conjunction with the development of a service plan with the participant and appropriate…
    • § 9008 “Commission” means the California Commission on Aging.
    • § 9009 (a) “Elder Economic Security Standard Index” means an index, available on the Internet, that quantifies the costs in the private market for meeting the basic…
    • § 9010 “Comprehensive and coordinated system” means a program of interrelated social and nutrition services designed to meet the needs of older individuals in a…
    • § 9011 “Department” means the California Department of Aging.
    • § 9012 “Director” means the Director of the California Department of Aging.
    • § 9013 “Frail elderly” means a person having those chronic physical or mental limitations that restrict individual ability to carry out normal activities of daily…
    • § 9014 “Greatest economic need” means the need resulting from an income level at or below the poverty threshold established by the Bureau of the Census.
    • § 9015 “Greatest social need” means the need caused by noneconomic factors that restrict an individual’s ability to perform normal daily tasks or that threaten an…
    • § 9016 “Long-term care” means a coordinated continuum of preventive, diagnostic, therapeutic, rehabilitative, supportive, and maintenance services that address the…
    • § 9017 “Older Americans Act” means Chapter 35 (commencing with Section 3001) of Title 42 of the United States Code.
    • § 9018 “Older individual” or “elderly” means a person 60 years of age or older, except where this provision is inconsistent with federal requirements.
    • § 9019 “Personal and community support networks” means families, friends, neighbors, church groups and community organizations to which the elderly turn naturally to…
    • § 9020 “Planning and service area” means an area specified by the department as directed by the Older Americans Act of 1965, as amended.
    • § 9021 “Preventive services” means services that avoid dependency and assist older persons in maintaining their good health, well-being, and growth.
    • § 9022 “Supportive services” means services that maintain individuals in home environments and avoid institutional care.
    • § 9023 “Systems of home and community based services” means an integrated continuum of service options available locally to older individuals and functionally…
  2. CHAPTER 2. California Department of Aging §§ 9100–9175 · 39 sections
    1. ARTICLE 1. General Provisions §§ 9100–9114 · 17 sections
      • § 9100 (a) There is in the California Health and Human Services Agency, the California Department of Aging. (b) The department’s mission is to provide leadership to…
      • § 9101 (a) The department shall consist of a director, and any staff as may be necessary for proper administration. (b) The department shall maintain its main office…
      • § 9101.1 In developing the Master Plan for Aging pursuant to Executive Order N-14-19, the Secretary of California Health and Human Services shall consider applying, on…
      • § 9102 The duties and powers of the department shall be as follows: (a) To administer all programs under the Older Americans Act of 1965, as amended, and this…
      • § 9103 The Legislature finds and declares all of the following: (a) Recent studies have shown that lifelong experiences of marginalization place lesbian, gay,…
      • § 9103.1 (a) The department shall ensure all older adults have equal access to programs and services provided through the Older Americans Act and under this division in…
      • § 9104 (a) Subject to an appropriation of funds for this purpose in the annual Budget Act, the California Department of Aging shall administer the Access to…
      • § 9105 The department may adopt and promulgate regulations for the purpose of carrying out this division.
      • § 9105.1 The department, in partnership with the area agencies on aging, the Department of Rehabilitation, any independent living centers, any contractor selected to…
      • § 9106 (a) The department shall administer the administrative cost limitation, as defined in applicable federal law or regulation on a statewide basis. This…
      • § 9107 The department may accept gifts and grants from any source, public or private, to assist it in the performance of its functions, and these gifts and grants…
      • § 9108 In addition to any nutrition programs conducted under the McCarthy-Kennick Nutrition Program for the Elderly Act of 1972 (Chapter 5.7 (commencing with Section…
      • § 9109 The department shall, in consultation with nutrition site directors and area agencies on aging, develop policies and guidelines for senior nutrition sites that…
      • § 9110 (a) The department may make available state funds to fund senior nutrition programs that complement programs implemented pursuant to Title III of the federal…
      • § 9111 (a) The Legislature finds and declares that there is a great disparity in the method by which the federal Older Americans Act (42 U.S.C. Sec. 3001, et seq.)…
      • § 9112 (a) The department shall implement an intrastate funding formula in accordance with all federal regulations. This formula shall apply to all federal and state…
      • § 9114 The department may, where necessary to ensure the continued provision of services or program operation, advance available state funds to an area agency on…
    2. ARTICLE 2. Senior Housing Information and Support Center §§ 9115–9117 · 3 sections
      • § 9115 The Legislature finds and declares all of the following: (a) According to a 2015 analysis of federal and state poverty data under the Supplemental Poverty…
      • § 9116 The Director of the California Department of Aging shall appoint all necessary staff to carry out the provisions of this article.
      • § 9117 Implementation of this article shall be subject to an appropriation in the annual Budget Act.
    3. ARTICLE 3. Engaging Elders Through Volunteerism § 9118 · 1 section
      • § 9118 The Legislature finds and declares all of the following: (a) The talents of our older adults will prove to be vital to the prosperity and well-being of…
    4. ARTICLE 4. Aging and Disability Resource Connection Program §§ 9120–9123 · 4 sections
      • § 9120 (a) There is hereby established an Aging and Disability Resource Connection (ADRC) program to provide information to consumers and their families on available…
      • § 9121 (a) Upon appropriation by the Legislature for this purpose, the California Department of Aging shall administer the Aging and Disability Resource Connection…
      • § 9122 (a) It is the intent of the Legislature that the No Wrong Door System described in Section 9121 serve seniors and individuals with disabilities by doing all of…
      • § 9123 (a) The State Department of Health Care Services, in consultation with the California Department of Aging, shall determine if the Medicaid administrative…
    5. ARTICLE 5. Comprehensive Act for Families and Caregivers of Cognitively Impaired Adults §§ 9156–9163 · 8 sections
      • § 9156 The Legislature finds all of the following: (a) Across California, approximately 4,500,000 family caregivers support adult loved ones who seek to remain at…
      • § 9157 As used in this chapter: (a) “Caregiver” means any unpaid family member or individual who assumes responsibility for the care of a cognitively impaired adult…
      • § 9158 The department shall administer this chapter and establish standards and procedures as the director deems necessary in carrying out the provisions of this…
      • § 9159 (a) The department shall do all of the following: (1) Maintain or enter into contracts directly with nonprofit CRCs to provide direct services to caregivers…
      • § 9160 (a) Agencies designated as CRCs by the department shall include in their governing or advisory boards, or both, as required by the department, persons who are…
      • § 9161 (a) The CRCs shall deliver services to and advocate for caregivers of cognitively impaired adults, as established in the CRC Operations Manual. (b) These…
      • § 9162 Each CRC shall submit progress reports on its activities as required by the department. These reports shall include, but not be limited to, a summary and…
      • § 9163 The department shall administer the statewide caregiver resource center program as a distinct state-level program separate from Title III of the federal Older…
    6. ARTICLE 6. Support for Older and Aging Immigrants Regardless of Immigration Status §§ 9170–9175 · 6 sections
      • § 9170 (a) The department shall oversee a stakeholder process to support the development of findings and recommendations on how to best support older and aging…
      • § 9171 (a) The panel established pursuant to Section 9170 shall invite stakeholders and subject matter experts, including representatives from the State Department of…
      • § 9172 (a) Upon completion of the stakeholder process required by this article, but by no later than July 1, 2028, the panel shall issue findings and recommendations…
      • § 9173 For purposes of this article, “older and aging” means an adult 60 years of age or older.
      • § 9174 This article shall be implemented upon appropriation by the Legislature for purposes of this article.
      • § 9175 This article shall remain in effect only until January 1, 2029, and as of that date is repealed.
  3. CHAPTER 3. California Commission on Aging §§ 9200–9205 · 7 sections
    • § 9200 (a) (1) There is in the state government the California Commission on Aging. (2) The commission shall be composed of 18 persons, as follows: (A) Twelve persons…
    • § 9201 The term of office of members of the commission shall be three years. Members shall not serve more than two full terms and shall be appointed for staggered…
    • § 9202 The duties and functions of the commission shall include, but not be limited to, all of the following: (a) Serve as the principal advocate body in the state on…
    • § 9203 The commission may accept gifts and grants from any source, public or private, to assist it in the performance of its functions, and the gifts and grants shall…
    • § 9203.5 The commission may also accept gifts on behalf of the Area Agency on Aging Advisory Council of California, subject to the provisions of Section 9203, as those…
    • § 9204 Wherever there is a reference in any statute of this state to the Citizens Advisory Committee on Aging of the California Commission on Aging, it shall be…
    • § 9205 Members of the commission shall be reimbursed for their actual and necessary travel and other expenses incurred in the performance of their official duties.
  4. CHAPTER 3.5. Coordinated System of Care §§ 9250–9256 · 7 sections
    • § 9250 (a) The Legislature finds and declares all of the following: (1) Our delivery of long-term care needs to be vastly improved in order to coordinate services…
    • § 9251 For purposes of this chapter, the following definitions apply: (a) The term “long-term care” refers to a wide range of supportive and health and social…
    • § 9252 Implementation of this chapter shall be grounded on the following principles: (a) Services shall be provided in the least restrictive, most home-based…
    • § 9253.5 (a) The Legislature finds and declares all of the following: (1) Providers of long-term care programs, including, but not limited to, programs of all-inclusive…
    • § 9254 (a) By January 1, 2005, the agency, with recommendations from the Long-Term Care Council, shall set standards for CalCareNet, with the goal of creating an…
    • § 9255 (a) By January 1, 2004, the agency, based on recommendations from the Long-Term Care Council, shall recommend to the Legislature standards for care navigation,…
    • § 9256 The implementation of a care navigation program, as described in Section 9255, shall be subject to the enactment of legislation requiring implementation.
  5. CHAPTER 3.6. Office of the Long-Term Care Patient Representative §§ 9260–9295 · 8 sections
    • § 9260 (a) (1) The Long-Term Care Patient Representative Program is established within the California Department of Aging to provide public patient representatives…
    • § 9265 (a) The department shall establish appropriate eligibility, training, certification, and continuing education requirements for public patient representatives.…
    • § 9270 (a) A public patient representative shall not participate in an interdisciplinary team review of a decision that would directly and inexorably lead to death.…
    • § 9275 A public patient representative assigned by the program to an interdisciplinary team review shall do all of the following: (a) Conduct a review to confirm that…
    • § 9280 Upon request of the department, the Attorney General shall represent the department, local programs, and the program’s representatives in litigation concerning…
    • § 9285 Notwithstanding the rulemaking provisions of the Administrative Procedure Act (Chapter 3.5 (commencing with Section 11340) of Part 1 of Division 3 of Title 2…
    • § 9290 (a) The State of California, the California Department of Aging, local programs, and any employee or representative of the program shall not be held liable for…
    • § 9295 Notwithstanding any other provision of this chapter, the department is not required to begin providing public patient representatives pursuant to this chapter…
  6. CHAPTER 4. California Senior Legislature §§ 9300–9305 · 6 sections
    • § 9300 (a) The Legislature finds and declares that the needs of senior citizens for public programs in health, social services, recreation, transportation, education,…
    • § 9301 (a) The California Senior Legislature shall be composed of two houses, the California Senior Senate, composed of 40 members, and the California Senior…
    • § 9302 The members of the California Senior Legislature shall be elected or appointed, in all 33 planning and service areas in California, according to rules…
    • § 9304 The California Senior Legislature shall have the full authority to define its program and utilize its funds in any way necessary to carry out the duties of…
    • § 9304.5 (a) The California Senior Legislature shall enter into a mutually agreed-upon interagency agreement with a state entity to carry out administrative duties…
    • § 9305 (a) The funds for the California Senior Legislature shall be allocated from the California Senior Legislature Fund or from private funds directed to the…
  7. CHAPTER 4.3. Senior Legal Services § 9320 · 1 section
    • § 9320 (a) The department shall establish a task force to study and make recommendations, including action steps and timelines, on the improvement of legal services…
  8. CHAPTER 4.5. Home Modifications for Seniors §§ 9450–9460 · 6 sections
    • § 9450 (a) The Legislature finds and declares all of the following: (1) Thousands of California seniors are living with mobility and health problems and these numbers…
    • § 9451 The department, in consultation with the commission, shall enter into a contract for the development of information and materials which shall be used to…
    • § 9452 The department shall distribute the information developed pursuant to Section 9451 to each area agency on aging and to other appropriate entities throughout…
    • § 9453 The department, in cooperation with the entity contracting with the department pursuant to Section 9451, shall sponsor regional training sessions, and…
    • § 9454 Implementation of this chapter shall be subject to an appropriation in the annual Budget Act.
    • § 9460 (a) (1) Notwithstanding any other law, an area agency on aging or a county, or both, may establish an aging multidisciplinary personnel team with the goal of…
  9. CHAPTER 5. Area Agencies on Aging and Advisory Councils §§ 9400–9404 · 5 sections
    • § 9400 (a) The Legislature hereby declares and recognizes the area agencies on aging to be the local units on aging in California that are supported from an array of…
    • § 9401 Area agencies on aging and other county agencies that provide services to older adults through an established multidisciplinary team, including the county…
    • § 9402 The Legislature hereby declares and recognizes each area agency on aging advisory council as a principal advocate body on behalf of older individuals within a…
    • § 9403 To the extent provided for in paragraph (2) of subdivision (a) of Section 18773 of the Revenue and Taxation Code, the Legislature hereby recognizes the Area…
    • § 9404 An individual’s receipt of services under the In-Home Supportive Services Program (Article 7 (commencing with Section 12300), Part 3, Division 9) shall not be…
  10. CHAPTER 6. Home-Delivered Meals Act §§ 9500–9501 · 2 sections
    • § 9500 This chapter shall be known and may be cited as the Home-Delivered Meals Act.
    • § 9501 (a) The department shall allocate any new funds to area agencies on aging based upon the existing intrastate funding formula, but without regard to subdivision…
  11. CHAPTER 7. Community-Based Services Network §§ 9530–9538 · 10 sections
    • § 9530 (a) As part of its role in providing leadership to the area agencies on aging in the development of systems of home and community-based services to maintain…
    • § 9530.5 Consistent with Article 4.05 (commencing with Section 14139.05) of Chapter 7 of Part 3 of Division 9, the Legislature reaffirms the need to restructure the…
    • § 9531 (a) This chapter establishes the Community-Based Services Network. (b) It is the intent of the Legislature that a Community-Based Services Network be initiated…
    • § 9532 In addition to the definitions already contained in this division, the following definitions apply to this chapter: (a) “Adult with functional impairment”…
    • § 9533 The department shall be responsible for, but not limited to, all of the following: (a) Reviewing and approving the Community-Based Services Network component…
    • § 9534 (a) Contracts between the department and participating area agencies on aging shall be exempt from Chapter 2 (commencing with Section 10290) of Part 2 of…
    • § 9535 Area agencies on aging shall be responsible for, but not limited to, all of the following: (a) Contracting with the department to locally manage the…
    • § 9536 (a) The state funds available for the community-based services programs may not be expended for services other than those specified in Chapter 7.5 (commencing…
    • § 9537 The funding contracted by the department to the participating area agencies on aging under this chapter shall consist of both of the following: (a) The…
    • § 9538 (a) Persons involved in the procurement or management of services shall not engage in a conflict of interest, real or apparent. (b) Staff and volunteers shall…
  12. CHAPTER 7.5. Community-Based Services Programs §§ 9540–9547 · 9 sections
    • § 9540 It is the intent of the Legislature to ensure that older adults and adults with functional impairments receive needed services that will enable them to…
    • § 9541 (a) The Legislature finds and declares all of the following: (1) The purpose of the Health Insurance Counseling and Advocacy Program is to provide Medicare…
    • § 9541.5 (a) The California Department of Aging shall assess annually a fee of not less than one dollar and forty cents ($1.40), but not more than one dollar and…
    • § 9542 (a) The Legislature finds and declares that the purpose of the Alzheimer’s Day Care-Resource Center Program is to provide access to specialized day care…
    • § 9543 (a) The Legislature finds and declares that the purpose of the Brown Bag Program is to provide opportunities for sponsors and volunteers to glean through…
    • § 9544 (a) The Legislature finds and declares that the purpose of the Foster Grandparent Program shall be to provide personally meaningful volunteer community service…
    • § 9545 (a) The Legislature finds and declares that the purpose of the Linkages Program shall be to provide care and case management services to at-risk older…
    • § 9546 (a) The purpose of the Respite Program shall be to provide temporary or periodic services for older adults with severe functional or cognitive limitations to…
    • § 9547 (a) The purpose of the Senior Companion Program shall be to provide personally meaningful volunteer community service opportunities to older adults who are low…
  13. CHAPTER 8. Multipurpose Senior Services Program §§ 9560–9568 · 9 sections
    • § 9560 (a) The purpose of this chapter shall be to establish a program to serve frail elderly individuals 65 years of age and older who are certifiable for placement…
    • § 9561 Program services provided pursuant to this chapter may be purchased by program funds or received from other community sources that consist of, but are not…
    • § 9562 (a) This chapter shall be administered by the department, under the authority of an approved interagency agreement with the State Department of Health…
    • § 9563 The department shall formulate criteria for approval and designation of local Multipurpose Senior Services Program sites. The criteria shall include, but need…
    • § 9564 Nothing in this chapter shall preclude expansion of Multipurpose Senior Services Program services if cost effectiveness is demonstrated. The expansion shall be…
    • § 9565 The department shall do all of the following: (a) Enter into agreements and negotiated contracts with any nonprofit organization or governmental entity to…
    • § 9566 The department may, where necessary to ensure the effective operation of a multipurpose senior services program, advance to the program’s local government and…
    • § 9567 This chapter shall remain in effect so long as a waiver pursuant to Section 1396n(c) of Title 42 of the United States Code has been granted by the federal…
    • § 9568 The department shall explore options for, and obtain necessary legislative and governmental agency approvals to expand, the Multipurpose Senior Services…
  14. CHAPTER 9.5. Multipurpose Senior Centers And Senior Centers Emergency Operations Plans § 9625 · 1 section
    • § 9625 (a) No later than June 30, 2007, each multipurpose senior center and each senior center, as defined in subdivisions (j) and (n) of Section 9591, shall develop…
  15. CHAPTER 10. Aging Information and Education §§ 9630–9631 · 2 sections
    • § 9630 As part of its role in providing leadership in advocating on behalf of older adults, the department shall make efforts to increase public awareness about areas…
    • § 9631 (a) The department shall establish an Aging Information and Education Fund, from funds made available pursuant to the annual Budget Act, to implement public…
  16. CHAPTER 10.5. Older Adult Wellness Program §§ 9650–9681 · 18 sections
    1. ARTICLE 1. General §§ 9650–9654 · 5 sections
      • § 9650 The definitions contained in this article shall govern the construction of this chapter, unless the context requires otherwise.
      • § 9651 “Wellness” means optimizing opportunities for physical, social, and mental well-being throughout the course, in order to extend healthy life expectancy,…
      • § 9652 “Older adult” means any person 60 years of age or older.
      • § 9653 “Person with a disability” means the same as the term is defined by regulations established pursuant to Section 504 of the federal Rehabilitation Act of 1973,…
      • § 9654 “Older adult wellness program” means the program established pursuant to Article 2 (commencing with Section 9660).
    2. ARTICLE 2. Older Adult Wellness Program §§ 9660–9663 · 4 sections
      • § 9660 There is in the California Department of Aging an older adult wellness program.
      • § 9661 (a) The older adult wellness program shall have all of the following functions: (1) Focus on educating California’s older adults, as well as caregivers,…
      • § 9662 The department shall deliver, or provide for the delivery of, older adult wellness program information through a variety of means, including, but not limited…
      • § 9663 This article shall be implemented only to the extent funds are made available for the purposes of this article in the annual Budget Act or another statute.
    3. ARTICLE 2.5. Campaign to Change Cultural Attitudes Toward and Perceptions of Older Adults §§ 9664–9665 · 2 sections
      • § 9664 (a) The Legislature finds and declares all of the following: (1) Ageism is the systematic stereotyping of, and discrimination against, persons based on age.…
      • § 9665 (a) The Legislature requests that the California Department of Aging partner with the Industry Coalition on Age Equity in Media, which is a joint coalition of…
    4. ARTICLE 3. Program for Injury Prevention in the Home Environment §§ 9675–9681 · 7 sections
      • § 9675 This article shall be known and may be cited as the Program for Injury Prevention in the Home Environment.
      • § 9676 The Program for Injury Prevention in the Home Environment is hereby established. The department, through the Senior Housing and Information Support Center in…
      • § 9677 The department may provide a program grant to an eligible local public agency or nonprofit organization for the services specified in Section 9678 and for the…
      • § 9678 (a) The Program for Injury Prevention in the Home Environment shall include funding for injury prevention needs, including injury prevention equipment and…
      • § 9679 (a) The department, in consultation with groups, including, but not limited to, the State and Local Injury Control section of the State Department of Health…
      • § 9680 (a) The director shall establish a methodology for awarding grants under this article, in consultation with groups described in subdivision (a) of Section…
      • § 9681 (a) Funding of projects pursuant to this article shall be subject to the appropriation of funds by the Legislature in the Budget Act or another statute. (b)…
  17. CHAPTER 11. State Ombudsman §§ 9700–9745 · 32 sections
    1. ARTICLE 1. Legislative Intent and Definitions §§ 9700–9701 · 2 sections
      • § 9700 (a) The Legislature recognizes that the department, pursuant to a grant from the federal government, has established a Long-Term Care Ombudsman Program. (b)…
      • § 9701 Unless the contrary is stated or clearly appears from the context, the following definitions shall govern the interpretation of this chapter: (a) “Approved…
    2. ARTICLE 2. General Provisions §§ 9710–9719.5 · 16 sections
      • § 9710 There is within the department an Office of the State Long-Term Care Ombudsman.
      • § 9710.5 (a) The Legislature finds and declares as follows: (1) The Office of the State Long-Term Care Ombudsman has an extremely important role in protecting and…
      • § 9711 (a) The office shall be under the direction of a chief executive officer who shall be known as the State Long-Term Care Ombudsman. The State Ombudsman shall be…
      • § 9712 (a) The office shall be headed by an individual, to be known as the State Long-Term Care Ombudsman, who shall meet the qualifications established by the…
      • § 9712.5 The State Ombudsman shall, personally or through representatives of the office, do all of the following: (a) (1) Identify, investigate, and resolve complaints…
      • § 9713 (a) Upon request of the office, the Attorney General shall represent the office or the department and the state in litigation concerning affairs of the office,…
      • § 9714 The office shall solicit and receive funds, gifts, and contributions to support the operations and programs of the office. The office shall not solicit or…
      • § 9714.5 (a) The office may form a foundation eligible to receive tax-deductible contributions to support the operations and programs of the office and the operations…
      • § 9715 (a) No representative of the office shall be held liable for good faith performance of responsibilities under this chapter. (b) No discriminatory,…
      • § 9716 (a) The office shall be responsible for activities that promote the development, coordination, and utilization of resources to meet the long-term care needs of…
      • § 9716.11 (a) The Office of the State Long-Term Care Ombudsman shall maintain an Internet Web presence. (b) The Internet Web site shall be easily found and prominent on…
      • § 9717 (a) All advocacy programs and any programs similar in nature to the Long-Term Care Ombudsman Program that receive funding or official designation from the…
      • § 9718 Every long-term care facility, as defined in subdivision (b) of Section 9701, shall post in a conspicuous location a notice of the name, address, and phone…
      • § 9718.5 (a) (1) Except as provided in paragraph (2), a skilled nursing facility or residential care facility shall not, under any circumstances, deny entry to a…
      • § 9719 (a) (1) The office shall sponsor a training of representatives of approved organizations at least twice each year. The office shall provide training to these…
      • § 9719.5 (a) (1) The department shall allocate all federal and state funds for local ombudsman programs according to the following distribution, but shall not allocate…
    3. ARTICLE 3. Investigation and Resolution of Complaints §§ 9720.5–9726.1 · 8 sections
      • § 9720.5 The office shall give priority to investigations and complaint resolutions in 24-hour long-term care facilities.
      • § 9721 (a) The office may refer any complaint to any appropriate state or local government agency. The following state licensing authorities shall give priority to…
      • § 9722 (a) Representatives of the office shall have the right to enter long-term care facilities and to unescorted, unhindered movement within them for the purposes…
      • § 9723 The State Ombudsman shall have access to any record of a state or local government agency that is necessary to carry out his or her responsibilities under this…
      • § 9724 Notwithstanding Part 2.6 (commencing with Section 56) of Division 1 of the Civil Code, in order for the office to carry out its responsibilities under this…
      • § 9725 All records and files of the office relating to any complaint or investigation made pursuant to this chapter and the identities of complainants, witnesses,…
      • § 9726 (a) The office shall establish a toll-free telephone hotline to receive telephone calls concerning any crises discovered by any person in a long-term care…
      • § 9726.1 (a) The office and approved organizations may do any of the following: (1) Advise the public of any inspection report, statements of deficiency, and plans of…
    4. ARTICLE 4. Enforcement §§ 9730–9732 · 3 sections
      • § 9730 Anyone who willfully interferes with any lawful action of the office shall be immediately referred to the appropriate licensing authority, which shall respond…
      • § 9731 Notwithstanding the availability of statutory damages, this chapter shall not be construed to limit the ability of a court to issue equitable relief where the…
      • § 9732 (a) Any person who willfully interferes with any lawful action of the office shall be subject to a civil penalty of no more than two thousand five hundred…
    5. ARTICLE 5. Advisory Council §§ 9740–9741 · 2 sections
      • § 9740 (a) The department shall establish an 11-member advisory council for the office. Members of the council shall be appointed by the director, and shall consist…
      • § 9741 At least 30 days prior to the designation of a new organization or agency as an approved organization, the department shall notify the advisory council for the…
    6. ARTICLE 6. Regulations § 9745 · 1 section
      • § 9745 The department shall adopt regulations to implement this chapter in accordance with the Administrative Procedure Act, Chapter 3.5 (commencing with Section…
  18. CHAPTER 12. Regulations § 9750 · 1 section
    • § 9750 The department may adopt regulations to implement this division in accordance with the Administrative Procedure Act, Chapter 3.5 (commencing with Section…
  19. CHAPTER 13. No Wrong Door System §§ 9800–9805 · 2 sections
    • § 9800 (a) The master plan for aging established pursuant to Executive Order N-14-19 shall consider the efficacy of utilizing a No Wrong Door System. (b) The purpose…
    • § 9805 (a) The master plan for aging established pursuant to Executive Order N-14-19 shall consider the efficacy of utilizing a universal tool and process to…
  20. CHAPTER 14. Master Plan for Aging in California § 9850 · 1 section
    • § 9850 (a) The Secretary of the California Health and Human Services Agency, in coordination with the Director of the California Department of Aging, shall lead the…
  21. CHAPTER 15. Disaster Planning and Response §§ 9860–9861 · 2 sections
    • § 9860 For purposes of this chapter, the following definitions apply: (a) “Emergency shelter” means a facility established to provide temporary refuge and essential…
    • § 9861 As part of disaster planning and response, a representative of the county welfare director, in coordination with the lead local agency designated with…